We are pleased to inform you about a new feature update aimed at enhancing your workflow and communication efficiency. Property Materials information will now automatically display on both the Timestamp and the Memorandum of Sale (MOS) Brochure.

You will now provide a unified experience between what is on the portals and the commincations between you, your sales progression contacts and solicitors.

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 We are excited to announce a highly requested feature now available on Iceberg Digital's Lifecycle.

You can now send SMS messages using your own phone number, allowing your contacts to recognise your messages instantly, giving a more personalised touch to your customer communications. Your contacts will also be able to reply and all responses will be sent directly to your phone.

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We’ve made an important update to the Anti-Money Laundering (AML) process to improve your contacts' experience and help avoid any delays. The AML SMS message has now been enhanced to include detailed instructions on how to correctly fill out the form. This change aims to guide your contacts step by step through the process, minimizing common mistakes and ensuring smoother, faster completions.

If you decide you would like to further customise this message, please contact support.

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Iceberg Digital are proud to release 'The Smart Calendar'.

Great news! Now you can check your calendar to see if you are free, then go to the contact detail, property page or anywhere else in the system, and when you get back to the calendar, you will be on the same date as where you left it so you can book your appointment with ease!

This improved feature to the calendar means that whenever you are on the calendar and you need to leave that particular page, Lifesycle remembers where you were and what date you were on, even if you log out.

So the next time you open your calendar, it opens on the exact same date you left it on, again, even if you log out!

Click here to watch a video!

We now have the ability to fetch Title Deeds from HM Land Registry directly through Lifesycle!

With just a couple of clicks on the property profile, you can have the Title Deeds for a property in Lifesycle for you to download, bank against the property, and use in the sales progression.

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Click here to learn more about Title Deed Credits

Following the material information update to parts B and C, we have now added new fields to your property information page, which will pull through to theLifesycle search, and the portals.

You can now add information about electricity, heating, access, broadband, sewerage, water supply, and much, much more! 

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Exciting news! We've introduced a new feature that lets you revert the status of a property after you've marked it as completed.

If you mistakenly complete a property, you now have a 24-hour window to revert the status to its previous state. Please note, if you've already filled out the completion tool, the information entered will be removed when you revert the status.

This new feature gives you added flexibility and peace of mind, ensuring you can easily correct any accidental completions. Enjoy a more forgiving and user-friendly experience with this latest enhancement.

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Now whenever you have a completed PIQ, once you get an accepted offer on that particular property, the PIQ form and the supporting documents will be available to you in the sales progression.

You will then be able to attach these documents to any emails that you send from the sales progression.

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We are excited to announce a new enhancement to our platform that will streamline the process for buyers using proceeds of sale as their funding option.

Now, when completing the offer form, buyers can easily upload necessary documents to support their transaction, just like they can for mortgages or cash transactions.

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To minimize mistakes and improve user experience, we've redesigned the 'Sales or Lettings' option when booking a Market Appraisal (MA) appointment.

Instead of a drop down, we now have 2 large buttons to choose from and there is no default so you must choose one or the other.

If your company only does sales or lettings, let support@iceberg-digital.co.uk know and we will give you further details on this.

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After many requests, we've made an update to the contact timeline. When scrolling through the notes, you will now see the year displayed along with the full date. Once you scroll past the current year, each note will show the complete date, including the year.

This update makes it easier than ever to keep track of your interactions and stay organized as you review past notes. Enjoy this enhanced clarity and improved navigation in your contact timeline.

 

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We've revamped the way you top up your SMS credits. Gone are the days of buying just 500 credits at a time.

Now, you can select larger packages of SMS credits, giving you more flexibility and convenience. 

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We’ve made a crucial enhancement to ensure your emails land straight in the inbox where they belong. Through extensive testing and monitoring, we discovered that bulk emails sent from related users were consistently going to spam, junk folders or not being delivered at all.

Despite our best efforts with email providers to change this, the issue persisted. So, we took action and removed the option to send bulk emails from related users. This update is designed to significantly boost your email delivery rates, making sure your messages always hit the mark.

We've made an upgrade to enhance your Market Appraisal presentations. Previously, the default price qualifier was set to 'Default', which didn't actually alter the price qualifier.

But that's now a thing of the past. We've revamped this feature, and the default setting for the price qualifier is now 'None'. You are now able to list without a price qualifier should you choose. 

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We are excited to announce a significant update to the unsubscribe link feature in Iceberg Digital Lifesycle. Our new, refined screen is designed to offer contacts a quicker and easier way to manage their preferences, with all options now conveniently located on a single page.

Key enhancements include:

Important Note: If you currently have an Unsubscribed contacts list, it will need to be recreated as all contacts have been migrated to this new system. If you need assistance with this, please contact us at support@iceberg-digital.co.uk

We believe these updates will improve your experience and help maintain effective communication with your contacts. Thank you for continuing to choose Iceberg Digital.

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Exciting news, Iceberg Digital users! We've just rolled out an awesome update that will make managing your milestones a breeze. Now you can change the order of your milestones and customise your milestone lists per branch, either set default milestone lists in settings, or add and remove milestones and change the order in the sales progression itself!

 

With this new feature, you have the flexibility to arrange your milestones in a way that best suits your workflow. Whether you prefer to start with the most critical tasks or work your way from the beginning to the end, the power is now in your hands. Simply drag and drop to reorder them effortlessly.

 

Say goodbye to the days of feeling restricted by a rigid structure. We understand that every user has unique preferences, and we want to empower you to customize your experience. This update is all about putting you in control and helping you work more efficiently.

 

We're committed to continually enhancing your user experience here at Iceberg Digital. Keep an eye out for more exciting updates coming your way soon. Your feedback is invaluable to us, so please don't hesitate to share your thoughts with us. Let's keep growing and improving together!

PLEASE NOTE: The updates to milestones will only affect any new sales progressions you begin from this date, or any you currently have open which do not have any information currently in them.

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We now have the ability to add on extra buyers and vendors on to a property directly from the sales progression or the MOS page at the click of a button.

No more returning to the contacts profile or property profile and finding search profiles to add in extra contacts when you find out there is a second vendor or buyer late on in the sale. Simply click one button on the sales progression and add in the contacts details and they will automatically be added on to the sales progression and MOS.

Click here to read more! (Understanding Sales Progression)

Click here to watch a video! (Understanding Sales Progression)

We now have the ability to mark the end of the chain within the sale. Simply click on the padlock to mark the end of the chain. Even if chains are split you can decide which side of the chain you would like to end and which one needs to continue!

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We can now track all emails sent to contacts and solicitors in the sales progression!

Now, whenever you send an email to a solicitor, vendor, or buyer from the sales progression, or from the list of sales progressions, it is automatically tracked in the MOS timeline, along with any notes that have been made and MOS emails that have gone out. These can be pinned just like any other note!

Click here to read more! (Understanding Sales Progression)

Click here to watch a video! (Understanding Sales Progression)

Now when in operations >> Sales progression, when you see your list of properties which have accepted offers, the combined fees for those properties will also show at the top of the page and adjust depending on the filters that you select.

Click here to read more! (Understanding Sales Progression)

Click here to watch a video! (Understanding Sales progression)